Return & Exchange Policy

7-Day Easy Exchange Guarantee

At CocoBee.lk, we want you to adore your fine jewellery. If a ring size is incorrect or you wish to exchange your item for another piece, we gladly accept exchange requests within 7 days of delivery.

Exchange Eligibility Criteria

To be eligible for an exchange, your item must meet the following conditions:

• Unworn, unused, and in the exact condition as delivered.
• Returned in its original CocoBee luxury box, velvet pouch, and authenticity card.
• Accompanied by the original receipt or proof of purchase.
• Customized, initial-engraved, or final sale promotional items are not eligible for exchange unless damaged upon arrival.

Damaged or Defective Items

Every CocoBee piece undergoes strict quality inspection prior to packaging. In the unlikely event that your piece arrives damaged or defective, please contact us within 48 hours of delivery with clear photo/video proof for an immediate free replacement.

How to Initiate an Exchange

1. Contact our customer care concierge via WhatsApp at +94 77 123 4567 or email returns@cocobee.lk with your order ID.
2. Our concierge team will verify your request and provide a return authorization code.
3. Send the package back using our partner courier service or drop it off at our flagship showroom in Colombo.